Returns & Refunds Policy

Last updated: September 5, 2026

This policy is provided by EZF Global Inc (β€œEZF”) and applies to products purchased directly from ezfradio.com.

30-Day Return Window

You may request a return for any reason within 30 calendar days after your order is delivered to you. Non-defective products may be returned, and opening a product for reasonable testing does not by itself make it ineligible.

To make a timely request, email support@ezfradio.com within the 30-day window and wait for our return instructions. After EZF sends the instructions, you must give the return package to the carrier within 7 calendar days. A request made within the 30-day window remains timely if the package is shipped later, provided you give it to the carrier within 7 calendar days after EZF sends the instructions.

We do not charge a restocking fee for returns that meet this policy.

Reasonable Opening and Testing

You may open and test the product as reasonably necessary to evaluate its condition, operation, communication experience, app and Bluetooth functions, and fit for your needs. Reasonable testing alone does not cancel your return eligibility. Use beyond reasonable evaluation, significant wear, physical damage, drops, misuse, modification, or improper exposure to water or other liquids is not reasonable testing.

Return Condition

For a non-defective return, the product must be in like-new or near-new condition. Please include the original packaging and printed materials whenever possible. Missing packaging alone does not automatically disqualify a return. The product and any included components still in your possession should be returned.

If charging equipment or another included accessory is missing, contact EZF before returning the product. EZF reviews missing packaging or accessories case by case; a missing item does not automatically result in a fee or rejection.

Defective, Damaged, Incorrect, or Missing Items

If your delivered order has visible shipping damage, missing items, or an incorrect product, please contact us as soon as possible, preferably within 7 calendar days after delivery, so we can investigate promptly. This 7-day request is not a separate cutoff and does not shorten the 30-Day Return Window. Other quality issues may be reported within the 30-Day Return Window.

If we confirm a product defect, damage on arrival, or an incorrect shipment, you may choose either a replacement or a refund to your original payment method. If resolving a missing-item issue requires a return or replacement, EZF will cover reasonable return shipping.

Return Shipping

  • For a non-defective return, you are responsible for the cost of shipping the product back to EZF.
  • For a confirmed product defect, damage on arrival, or incorrect shipment, EZF will cover reasonable return shipping.
  • For a delivered-order missing-item issue, EZF will cover reasonable return shipping when a return or replacement is required.

Because standard shipping is currently free for U.S. orders, there is normally no original standard shipping charge to refund. Do not send a return to the address on the original shipping label or any other address unless EZF provides it in the return instructions.

Inspection, Refunds, and Replacements

After EZF receives your return, we expect to complete the inspection within 3–5 business days. If the return is approved, EZF will initiate your refund to the original payment method within 5 business days after approval. Your bank, card issuer, or payment provider may need additional time to post the refund to your account after EZF initiates it.

How to Start a Return

  • Email support@ezfradio.com to start a return and before sending anything back.
  • Include your order number, the name used for the order, and a brief description of the reason for the return.
  • Wait for EZF to provide return instructions and the correct return address.
  • Pack the product securely and give it to the carrier within 7 calendar days after EZF sends the return instructions.
  • For questions about this policy, you may also call us toll-free at +1 (855) 502-5124.

Returns sent without contacting EZF first, or sent to an address not provided in the return instructions, may be delayed.

Nothing in this policy limits any rights you may have under applicable law.