Terms of service

Last updated: September 7, 2026

About These Terms

These Terms of Service (“Terms”) govern purchases made directly through ezfradio.com (the “Website”) and use of the Website. The seller is EZF Global Inc, a Wyoming profit corporation (“EZF,” “we,” “us,” or “our”). EZF Radio is the brand used on the Website.

By placing an order after receiving conspicuous notice of these Terms, you agree to the purchase-related provisions and the purchase policies identified below. These Terms also state rules that apply when you use the Website. If you do not agree, do not place an order or use the Website.

Our Shipping Policy and Returns & Refunds Policy form part of these Terms for the subjects they cover. Personal information is handled as described in our Privacy Policy. Additional terms shown with a specific product or promotion apply to that offer. Nothing in these Terms limits a right or remedy that cannot lawfully be excluded or limited.

Eligibility and Scope

You must have legal capacity to enter into a binding contract to place an order. If you place an order for another person or organization, you represent that you are authorized to do so and that the order information is accurate.

EZF currently sells directly to customers at eligible United States addresses available at checkout. If checkout does not offer shipping to an address, we cannot fulfill an order to that address at that time. These Terms do not create an international shipping offer.

Product Information and Availability

We make reasonable efforts to keep product descriptions, photographs, specifications, availability, and other Website information accurate and current. Colors and visual details may appear differently depending on a device or display. Availability can change, and placing an item in a cart does not reserve it.

We may update products, specifications, packaging, or included accessories for future orders. A change will not materially reduce what was promised for an order already placed without the customer's agreement. If a material listing or availability problem affects an order, we will contact the customer and handle it under the Orders, Corrections, and Cancellations section.

Prices, Taxes, and Promotions

The price that applies is the price displayed at checkout when the order is placed. Applicable taxes and any other charges will be shown before the order is submitted. Prices may change for future orders.

Compare-at prices, discount codes, and promotions may have separate eligibility, timing, quantity, and combination rules. Terms displayed with a promotion apply to that promotion. Promotions have no cash value unless expressly stated.

If a price or listing contains an obvious and material error, EZF may contact the customer and cancel the affected item before shipment. EZF will not silently substitute a higher price. If an affected amount has been charged, EZF will promptly refund it to the original payment method. An error identified after shipment will be resolved reasonably and in accordance with applicable law.

Orders, Corrections, and Cancellations

When you place an order, you request to purchase the products shown at the terms and total displayed at checkout. An automated order confirmation records that the order was received and identifies its details. It does not waive the limited pre-shipment cancellation rights stated in this section.

Before shipment, EZF may cancel an affected item or order for failed or unverified payment, suspected fraud or unlawful activity, an incorrect or undeliverable address, unavailable inventory, an obvious and material listing or pricing error, a legal restriction, or an inability to fulfill the order. EZF will notify the customer using the contact information provided with the order. If only part of an order is canceled, the remaining items may proceed and EZF will refund the canceled part. If any canceled amount has been charged, EZF will promptly refund it to the original payment method.

For a customer-requested cancellation, follow the Shipping Policy. These cancellation provisions do not reduce any right concerning a delayed or unshipped order under applicable law.

Payment and Fraud Prevention

Available payment methods are those displayed through Shopify checkout at the time of purchase. By providing a payment method, you represent that you are authorized to use it and authorize payment of the order total shown at checkout.

During the order process, Shopify checkout or an applicable payment provider may authorize, process, or capture payment according to the configuration then in effect. A payment event does not expand EZF's cancellation rights beyond those stated in these Terms.

EZF will not silently increase an order total or intentionally submit duplicate charges for the same order. If a duplicate charge is confirmed, EZF will promptly reverse or refund it as appropriate. If payment cannot be authorized, verified, or completed, EZF may request updated information or cancel the affected order.

EZF may use reasonable fraud-prevention measures and may cancel or restrict transactions reasonably believed to be fraudulent, unlawful, or unauthorized. Nothing in these Terms restricts a consumer's lawful right to dispute a charge or seek help from a payment provider.

Shipping

The Shipping Policy governs eligible destinations, shipping charges, processing and delivery estimates, carriers, tracking, address changes, delays, lost or missing packages, customer-requested cancellations, and shipment-related remedies. The version made available when an order is placed applies to that order, except where applicable law or a later policy gives the customer greater rights.

Shipping and delivery dates are estimates unless expressly stated otherwise. EZF will provide delay notices, cancellation options, refunds, and other remedies required by the Shipping Policy and applicable law.

Returns and Refunds

The Returns & Refunds Policy governs return eligibility, return condition, reasonable product evaluation, return shipping, inspection, replacements, refund timing, and how to obtain the correct return address. The version made available when an order is placed applies to that order, except where applicable law or a later policy gives the customer greater rights.

Do not send a return to EZF's principal office or to an address from an original shipping label unless EZF specifically provides that address in return instructions. Nothing in these Terms or the Returns & Refunds Policy limits return or refund rights available under applicable law.

Lifetime Service Included, Coverage, and Connectivity

For an eligible EZF F68 sold with “Lifetime Service Included,” the core meaning is that there is no monthly or annual recurring service fee for the included radio service. Service eligibility follows the EZF-provided SIM, rather than the identity of the original purchaser, subject to the SIM and device association rules below.

The EZF-provided SIM must be used with the EZF device with which it was originally associated or with a replacement device approved by EZF. Normal ownership transfer or resale of the device does not by itself end Lifetime Service eligibility, provided that the eligible EZF SIM continues to be used with its associated device or an EZF-approved replacement device.

If an eligible SIM fails through normal use and EZF determines that replacement is required, the replacement SIM provided by EZF will continue the original Lifetime Service eligibility. If SIM replacement is required because of loss, user-caused damage, or unauthorized use or modification, EZF may charge a reasonable one-time replacement SIM or handling cost disclosed before the replacement is supplied. That replacement cost is not a recurring service fee.

If EZF replaces an eligible device because of a confirmed product quality issue, the replacement device and any replacement SIM supplied by EZF will continue the original Lifetime Service eligibility. A new device separately purchased because the prior device was lost, damaged by the user, or otherwise unavailable is governed by the service terms offered with that new purchase. Lifetime Service associated with an earlier device or SIM does not automatically transfer to a separately purchased device.

EZF does not promise continued service compatibility if an EZF SIM is placed in a third-party device, a device not approved by EZF, or an unauthorized configuration. EZF may reasonably restrict, suspend, or terminate a SIM or service used for unlawful, fraudulent, malicious, network-threatening, or seriously abusive activity. Normal use, long-term ownership, or normal resale is not a basis for ending Lifetime Service eligibility. Any restriction remains subject to rights that cannot lawfully be excluded.

Lifetime Service does not mean that any particular carrier, cellular network, or wireless technology will exist permanently. If underlying networks, carriers, or technologies materially change, EZF will make reasonable efforts, where commercially reasonable and technically feasible, to maintain or migrate eligible included service. EZF does not promise permanent compatibility with every future wireless-network technology.

The EZF F68 is a 4G LTE Push-to-Talk over Cellular product. Communication availability depends on supported cellular coverage, network availability and conditions, carrier infrastructure, device condition and configuration, and other technical factors. Coverage and communications are not guaranteed in every location or at every time.

Mobile App, Software, and Third-Party Services

Some product features may use a mobile app, device software, a supported mobile operating system, an app store, cellular networks, or other third-party services. Availability and compatibility can depend on device model, software version, operating system, network conditions, and third-party platform requirements. Third parties may apply their own terms and privacy practices to their services.

EZF does not control third-party app stores, mobile operating systems, cellular carriers, or all network infrastructure. These dependencies do not excuse EZF from its express obligations or from rights available under applicable law. Updates may be reasonably necessary for security, compatibility, or operation.

Lawful Product and Service Use

You may not use a product, included radio service, app, or Website for unlawful, fraudulent, seriously abusive, or malicious activity; to interfere unlawfully with law enforcement or communications systems; to harass or threaten others; to violate another person's rights; or to tamper with a device, SIM, software, or network to violate law or bypass authorized service restrictions.

EZF may take reasonable steps to investigate and restrict unlawful, fraudulent, seriously abusive, or security-threatening use. A restriction does not remove payment, refund, return, or other rights that accrued before the restriction or that cannot lawfully be limited.

Website Content and Security

The EZF Radio name and logos, Website text, product images, graphics, page design, and EZF-owned software or other content are owned by or licensed to EZF and are protected by applicable intellectual-property laws. Third-party names, marks, platforms, and content remain the property of their respective owners.

You may use the Website for lawful shopping, product research, and customer support. You may not commercially exploit protected Website content without permission, bypass Website security, introduce malicious code, gain unauthorized access, or use automated means in a way that materially disrupts the Website, circumvents access controls, or unlawfully extracts personal or protected data.

Third-Party Links

The Website may link to services or resources operated by third parties. A link does not mean that EZF owns or controls the third-party service. Review the third party's terms and privacy practices before using it. EZF remains responsible for its own representations and obligations and does not disclaim duties that applicable law assigns to EZF.

Privacy

Information submitted through the Website, an order, a contact form, email, phone, or another support channel is handled as described in our Privacy Policy. The Privacy Policy is a notice about personal-information practices; it is not incorporated into these Terms as a separate promise beyond its own terms and applicable law.

Service Availability and Consumer Rights

EZF does not promise that the Website, app connectivity, network-dependent functions, or third-party services will always be uninterrupted, error-free, or available. This limited operational statement does not override an express product description, an order obligation, a Shipping Policy obligation, a Returns & Refunds Policy obligation, a written promotion, or another promise EZF expressly makes.

EZF does not exclude, limit, or suspend any warranty, remedy, statutory right, product-liability protection, or other consumer right that cannot lawfully be excluded, limited, or suspended. The laws of a customer's state may provide rights in addition to these Terms.

Disputes

You and EZF may, but are not required to, contact the other party and make a reasonable good-faith effort to resolve a dispute. Contact EZF at support@ezfradio.com. This optional step does not shorten or waive any legal deadline or remedy. Either party may bring a dispute before a court with lawful jurisdiction.

Changes to These Terms

EZF may update these Terms prospectively to reflect changes in the business, Website, products, or legal obligations. The current version will be posted on this page with a revised Last updated date. A change does not retroactively alter an order already placed or remove rights or obligations that accrued before the change. The Terms and purchase policies made available when an order is placed apply to that order, except where a change is required by law, gives the customer greater rights, or the customer and EZF expressly agree otherwise.

General Terms

For their respective subjects, the order, these Terms, the applicable product offer, the Shipping Policy, the Returns & Refunds Policy, and stated promotion terms form the purchase agreement between the customer and EZF. A specific product or promotion term controls over a general term for that specific subject. The Shipping Policy controls shipping-related details, and the Returns & Refunds Policy controls return- and refund-related details.

If a provision of these Terms is found unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions will continue to apply. A failure by either party to enforce a provision once is not a waiver of the right to enforce it later.

Contact and Notices

Questions, customer-service requests, and notices about these Terms should be sent to support@ezfradio.com. You may also call +1 (855) 502-5124.

Seller and mailing information:

EZF Global Inc

30 N Gould St Ste N

Sheridan, WY 82801

United States

This is EZF's principal office and mailing address. This is not a return address. To start a return and receive the correct return address, follow the Returns & Refunds Policy and email support@ezfradio.com.