Shipping policy

Last updated: September 6, 2026

This Shipping Policy is provided by EZF Global Inc (β€œEZF”) and applies to orders placed directly through ezfradio.com.

Shipping Destinations and Cost

We currently ship to eligible U.S. addresses available at checkout. If checkout does not display a shipping option for an address, we cannot ship there at this time.

EZF currently offers Free Standard Shipping for eligible U.S. orders. We do not currently offer paid expedited shipping.

Fulfillment Location and Processing Time

Orders are currently fulfilled from our U.S. warehouse in Rialto, California.

Orders are typically processed and shipped within 1–3 business days. For this policy, business days are Monday through Friday, excluding U.S. holidays. Orders placed on weekends or U.S. holidays begin processing on the next business day.

If we cannot ship within this time, we will notify you without waiting for a request. The notice will include a revised shipping estimate when available and the option to agree to the delay or cancel the unshipped order for a prompt full refund to your original payment method. If applicable law requires affirmative consent and we do not receive it, we will cancel and refund the unshipped order.

Estimated Delivery Time

After shipment, eligible U.S. orders are estimated to arrive in approximately 3–7 business days. This estimated transit time begins when the carrier takes possession of the package and does not include order processing time.

Delivery dates are estimates and are not guaranteed. Carrier operations, weather, U.S. holidays, high volume, remote destinations, and other conditions outside EZF's direct control can affect delivery. If a shipment is materially beyond the normal estimate, email support@ezfradio.com and EZF will help investigate.

Carrier and Tracking

EZF selects the shipping carrier and service based on the destination, service availability, and the most appropriate available delivery option. We do not promise a fixed carrier.

After your order ships, tracking information will be available through the shipping notification and/or your order status. Carrier scans and status updates may not appear in real time.

Delayed, Stalled, Lost, or Missing Deliveries

Contact support@ezfradio.com if tracking has no meaningful update for an extended period, the shipment is materially late, or tracking says Delivered but you have not received the package.

  • Stalled tracking: A lack of recent updates does not automatically mean a package is lost. EZF will review the tracking information and assist with a carrier investigation.
  • Marked Delivered but not received: EZF will review the tracking and delivery information and assist with a carrier investigation. The resolution will be based on the investigation; a Delivered scan does not by itself determine the outcome.
  • Confirmed transit loss: If the carrier confirms the package is lost, or the investigation otherwise confirms that it was lost in transit, you may choose a free replacement or a refund to your original payment method.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before placing an order. If you notice an incorrect or incomplete address before shipment, email support@ezfradio.com as soon as possible. If the order has not entered an irreversible fulfillment stage, EZF will make reasonable efforts to update the address, but a change cannot be guaranteed.

After shipment, EZF cannot guarantee that the carrier can change or redirect the address. If an address supplied with the order results in a return to sender, failed delivery, or additional shipping cost, EZF will review the matter case by case based on the package's actual status.

Order Changes and Cancellations

To request a routine change or cancellation before shipment, email support@ezfradio.com as soon as possible. If the order has not entered an irreversible fulfillment or shipping stage, EZF will make reasonable efforts to cancel it. A successfully canceled order will be refunded to the original payment method.

After an order has shipped, it is no longer handled as a cancellation. If you no longer want the product, wait for delivery and follow our Returns & Refunds Policy. This routine cancellation rule does not limit any cancellation or refund right that applies to a delayed, unshipped order under applicable law.

Contact EZF

For shipping help, email support@ezfradio.com or call +1 (855) 502-5124. Email is preferred for shipping investigations. Include your order number, shipping address, and a brief description of the issue.

Nothing in this policy limits rights available under applicable law.